Before you visit
All services are by appointment only. We do not accommodate walk in appointments but we gladly accept same day appointments. Services can be booked online or a phone call can be made to schedule reservations. Reservations require a first and last name, a phone number where the person can be reached, the type of service and duration, and a credit card to hold the appointment. Your credit card will not be charge unless you do not satisfy the cancellation and no-show policy.
It is recommended that you arrive 15 minutes before your session to allow enough time to check in, fill out our intake form and discuss any preferences and concerns with your therapist. Tea service is provided and we welcome our guests to come in and take a moment to ground their-selves before they have their treatment.
You may choose to fill out our intake form prior to your appointment.
Click here to download the form.
We understand that unanticipated things may happen from time to time. We believe that time is valuable and in order to be fair to our therapists and our other clients, the following policies have been created:
> 24 hour advance notice is required when cancelling or rescheduling an appointment. This allows the opportunity for someone else to schedule an appointment. You may contact us by phone, email, text or through our website. If you are unable to give us 24 hours advance notice you will be charged a cancellation/rescheduling fee of $45.00 up until a half hour before your session.
Anyone who chooses to forgo their appointment for whatever reason will be considered a no-show. They will be charged in full for their missed appointment. Those who cancel a half an hour before their session will also incur a no show charge. This is not to punish but it is there to make sure that our therapists continue to get compensated for their scheduled hours.
> Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
We accept Cash, MasterCard, Visa and Discover and American Express. We also accept SPA Finder Gift cards as well as FSA Credit Cards. Please note, gratuities are not included in the price of your treatment.
We provide a safe, professional, trustworthy environment and licensed therapeutic bodywork treatments for our clients. Any sexual remarks, misconduct or advances towards our therapists will immediately terminate the session and no reimbursements will be offered. We encourage you to look at our What to expect during a massage section for details on your bodywork treatment.